Departmental Purpose Analysis – DPA

A happy workplace


For an organisation to be customer driven, it needs to be process driven. Process approach to work is a key differentiator and enables effective utilisation of resources and continual process improvement. Effective DPA practice brings multifaceted improvements across organisational processes like shorter lead-time, waste reduction and improved efficiency.


  • Learn DPA concept
  • Improve customer focus
  • Align to organisational purpose


  • Look at work horizontally
  • Value focus
  • Customer focus
  • Goals
  • Business Processes
  • Customer expectation matrix
  • Process selection matrix
  • Internal customer supplier meets
  • Improvement roadmap

Take Away

On attending this training workshop, the participants will be able to understand the concept of departmental purpose analysis with a view to inter-department/ organisation wide implementation.

Who should attend?

  • Middle Level
  • Senior Level


  • Multimedia Presentation
  • Concept Explanation
  • Facilitated Discussion
  • Group Exercise
  • Individual Exercise
  • Study Material
  • Game
  • Q&A

Interaction Language

  • English
  • Hindi/ English

What is the programme duration?

  • 1 day
  • 2 days
  • 3 days
  • 3 1/2 days
What is the right duration for me?

Want to customise the programme to your requirements?

Related Posts

nature heart

Time to wake up

Nature and cardiovascular diseases associations While developing residential, commercial and industrial spaces; we tend to…

Read More