One of the most important aspects of business is customer orientation. That is why it is also the foundation of TQM implementation in an organisation.
The focus on internal customer supplier relationship drives the efficiency in multi-disciplinary processes.
In line operations customer supplier relationships are fairly visible. However, in case of service or, support functions it is not so straightforward.
Thus comes the necessity of using a method to understand, analyse and manage these interactions. Departmental Purpose Analysis (DPA) is such a tool.
Used correctly, DPA can throw up amazing benefits for your organisation.
Continue reading “What is Departmental Purpose Analysis?”