A happy workplace
For an organisation to be customer driven, it needs to be process driven. Process approach to work is a key differentiator and enables effective utilisation of resources and continual process improvement. Effective DPA practice brings multifaceted improvements across organisational processes like shorter lead-time, waste reduction and improved efficiency.
Objectives
- Learn DPA concept
- Improve customer focus
- Align to organisational purpose
Contents
- Look at work horizontally
- Value focus
- Customer focus
- Goals
- Business Processes
- Customer expectation matrix
- Process selection matrix
- Internal customer supplier meets
- Improvement roadmap
Take Away
On attending this training workshop, the participants will be able to understand the concept of departmental purpose analysis with a view to inter-department/ organisation wide implementation.
Who should attend?
- Middle Level
- Senior Level
Methodology
- Multimedia Presentation
- Concept Explanation
- Facilitated Discussion
- Group Exercise
- Individual Exercise
- Study Material
- Game
- Q&A
Interaction Language
- English
- Hindi/ English
What is the programme duration?
- 1 day
- 2 days
- 3 days
- 3 1/2 days
Want to customise the programme to your requirements?
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