Departmental Purpose Analysis – DPA

A happy workplace


For an organisation to be customer driven, it needs to be process driven. Process approach to work is a key differentiator and enables effective utilisation of resources and continual process improvement. Effective DPA practice brings multifaceted improvements across organisational processes like shorter lead-time, waste reduction and improved efficiency.


  • Learn DPA concept
  • Improve customer focus
  • Align to organisational purpose


  • Look at work horizontally
  • Value focus
  • Customer focus
  • Goals
  • Business Processes
  • Customer expectation matrix
  • Process selection matrix
  • Internal customer supplier meets
  • Improvement roadmap

Take Away

On attending this training workshop, the participants will be able to understand the concept of departmental purpose analysis with a view to inter-department/ organisation wide implementation.

Who should attend?

  • Middle Level
  • Senior Level


  • Multimedia Presentation
  • Concept Explanation
  • Facilitated Discussion
  • Group Exercise
  • Individual Exercise
  • Study Material
  • Game
  • Q&A

Interaction Language

  • English
  • Hindi/ English

What is the programme duration?

  • 1 day
  • 2 days
  • 3 days
  • 3 1/2 days
What is the right duration for me?

Want to customise the programme to your requirements?

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