Improvement through Sustenance – Daily Work Management

Daily Work Management is the data-based communication & work system that provides the ability to manage Daily Work in departments, functions and processes wherein processes are defined, controlled and improved by the process owners.


  • Understand DWM in the context of my work
  • Understand the gaps in what is & what should be
  • Develop a practical approach to implement it


  • An ideal employee
    • Change focus from reactive to proactive
    • This is not my work (proactive behaviour)
    • Prioritising
    • Focus on purposeful action
  • Where am I today?
  • Organising my work
    • Resource/ information planning
    • Organising resources
    • Completing work timely
    • Giving feedback
  • Roles, responsibilities, accountability (RRA)
  • Managing daily operations
    • Managing points (MPs)
    • Checking points (CPs)
  • Internal customer orientation
    • Respect for others
  • QIDW (quality in daily work)
    • Attention to detail
    • Smooth performance
    • Avoiding the little problems in routine/ daily work
    • Right thing right the first time
  • What will change (In me, In my work, In my results)

Take Away

On attending the training, the participants will have a fresh perspective to their work & desired results. They will be inspired to implement the learning in their routine work.

Who should attend?

  • Operating level
  • Middle level
  • Senior level


  • Multimedia Presentation
  • Concept explaination
  • Facilitated Discussion
  • Group exercise
  • Individual exercise
  • Study material
  • Q&A

Interaction Language

  • English
  • Hindi
  • Hindi/ English

What is the programme duration?

  • 1 day
  • 2 days
  • 3 days
  • 3 1/2 days
What is the right duration for me?

Want to customise the programme to your requirements?