Improvement through Sustenance - Daily Work Management

Daily Work Management is the data-based communication & work system that provides the ability to manage Daily Work in departments, functions and processes wherein processes are defined, controlled and improved by the process owners.

Objectives

Understand DWM in the context of my work
Understand the gaps in what is & what should be
Develop a practical approach to implement it

An ideal employee
- Change focus from reactive to proactive
- This is not my work (proactive behaviour)
- Prioritising
- Focus on purposeful action
Where am I today?
Organising my work
- Resource/ information planning
- Organising resources
- Completing work timely
- Giving feedback
Roles, responsibilities, accountability (RRA)
Managing daily operations
- Managing points (MPs)
- Checking points (CPs)
Internal customer orientation
- Respect for others
QIDW (quality in daily work)
- Attention to detail
- Smooth performance
- Avoiding the little problems in routine/ daily work
- Right thing right the first time
What will change (In me, In my work, In my results)

Take Away

On attending the training, the participants will have a fresh perspective to their work & desired results. They will be inspired to implement the learning in their routine work.