COQ is a financial measure of the quality performance of an organisation. It is essentially a measure of lack of quality & can also be termed as cost of bad quality.
An organisation’s main goal is to grow & maintain high quality goods/ services. With a comprehensive understanding of the costs related to quality this goal can be achieved.
Objectives
- Understand Cost of Quality concept
- Understand ways to improve Cost of Quality performance
Contents
- What is cost of quality
- History and definitions
- Why COQ?
- Hard and soft costs
- Appraisal cost
- Prevention cost
- Failure costs
- Internal costs
- External costs
- Linkage with other techniques
- Methods and tools to improve COQ
- Applicability and benefits
Take Away
Participants will understand the concept & reasoning behind Cost of Quality. Partcipants would become more aware ofneed of improving COQ performance in their work area.
Who should attend?
- Middle Level
- Senior Level
Methodology
- Multimedia Presentation
- Concept Explanation
- Facilitated Discussion
- Group exercise
- Individual Exercise
- Study material
- Games
- Q&A
- Quiz
Interaction Language
- English
- Hindi/ English
What is the programme duration?
- 1 day
- 2 days
- 3 days
- 3 1/2 days
Want to customise the programme to your requirements?
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